Base station notification - Contact sensor set to off but alarm still going

Products Ring Alarm
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Hi

I have a contact sensor on my french doors. I have turned the “Open alerts” and “Closed alerts” to “OFF”. However the base station is still making a noise when the door is opened or closed!

Advice appreciated.

Thanks

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Is there someone from the support team that can help on this?

Thanks

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Doesn’t look like i’m going to get any responses - maybe something others haven’t experienced.

I will need to escalate as no-one from support is commenting - anyone advise on how to do that?
Thanks!

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Hi @CCRing. The Ring Community is a public from where neighbors can interact with one another. It is not an instant chat, and we are not a direct line to the support team. The Open Alerts and Closed Alerts toggles are for the push notifications on your phone. To silence the chirp tone for a specific Contact Sensor, tap on the Chirp Tones tile and select None as the sound, then hit Save.

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@Caitlyn_Ring amazing - thanks very much

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