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C
Base station notification - Contact sensor set to off but alarm still going
contact-sensor
device-settings
alarm
troubleshooting

Hi I have a contact sensor on my french doors. I have turned the "Open alerts" and "Closed alerts" to "OFF". However the base station is still making a noise when the door is opened or closed! Advice appreciated. Thanks

378

0

2

04-06-2023 09:51:43

Responses (5)

  • C

    Is there someone from the support team that can help on this? Thanks

    0

    05-06-2023 11:18:12

    • C

      Doesn't look like i'm going to get any responses - maybe something others haven't experienced. I will need to escalate as no-one from support is commenting - anyone advise on how to do that? Thanks!

      0

      06-06-2023 04:37:13

      • C

        Hi @CCRing. The Ring Community is a public from where neighbors can interact with one another. It is not an instant chat, and we are not a direct line to the support team. The Open Alerts and Closed Alerts toggles are for the push notifications on your phone. To silence the chirp tone for a specific Contact Sensor, tap on the Chirp Tones tile and select None as the sound, then hit Save.

        1

        06-06-2023 04:46:00

        • C

          @Caitlyn_Ring amazing - thanks very much

          1

          10-06-2023 09:03:02

          • S

            This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

            0

            10-07-2023 09:03:51

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