‎Base station notification - Contact sensor set to off but alarm still going

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C

CCRing

Base station notification - Contact sensor set to off but alarm still going

contact-sensor

device-settings

alarm

troubleshooting

Hi I have a contact sensor on my french doors. I have turned the "Open alerts" and "Closed alerts" to "OFF". However the base station is still making a noise when the door is opened or closed! Advice appreciated. Thanks

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04-06-2023 09:51:43

Responses (5)

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CCRing
Is there someone from the support team that can help on this? Thanks
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05-06-2023 11:18:12
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C
CCRing
Doesn't look like i'm going to get any responses - maybe something others haven't experienced. I will need to escalate as no-one from support is commenting - anyone advise on how to do that? Thanks!
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06-06-2023 04:37:13
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Caitlyn_Ring
Hi @CCRing. The Ring Community is a public from where neighbors can interact with one another. It is not an instant chat, and we are not a direct line to the support team. The Open Alerts and Closed Alerts toggles are for the push notifications on your phone. To silence the chirp tone for a specific Contact Sensor, tap on the Chirp Tones tile and select None as the sound, then hit Save.
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06-06-2023 04:46:00
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C
CCRing
@Caitlyn_Ring amazing - thanks very much
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10-06-2023 09:03:02
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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10-07-2023 09:03:51
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