The base station is no longer working after a storm came through even though it was plugged into a surge protector. I’m not sure whether I just need a new power cord or need to replace the base station as well.
I’m literally having the exact same issue. Any resolve?
Hey neighbors! If your Base Station is registering as offline in the Ring app, or connected to cellular backup, please try reconnecting your Base Station. In the event that your Base Station is not reconnecting, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.