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C
Base Station not working, can´t communicate with tech support
alarm
cs-support
base-station
My base station went offline for a couple of days. It had happened before, but turning the wi-fi off and on fixed the issue. This time, it didn´t and the blue light for bluetooth pairing wasn´t blinking either. I tried to do reset, but the issue continued. I found it might be something related to the battery so I disconnected the battery for a few minutes and put it back in. It didn´t work either. The lighting bolt on the side is currently red, it won´t let me pair the base station, the blue light on top is off and it is still showing up offline on my phone. I'm from Costa Rica which means I had to make an international call to the UK for support, but the call quality wasn´t great and I wasn´t able to communicate with the agent. I asked for a tech support e-mail but I was told me only tech support can give me one.
I've googled the issue and it says it might be:
1. A battery issue, since power outages might make the battery drain faster (power outages have been common in my area for the last months)
2. A problem identified in some devices. Some people have received a new base station for this.
**I'm looking for a fix or at least a tech support e-mail or WhatsApp, since I've had no luck with international calls.**
Thank you so much for your help!
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30-11-2023 03:18:30
Responses (2)
C
Thank you, Caitlyn. I believe this is the same number I called inicially. I´ll give it another try and let you know!
1
01-12-2023 11:21:47
C
Hi! Just giving you an update! I was able to call the international number and unfortunately, the agent told me my base station is faulty. I’m purchasing a new base station soon but I’m worried about my other devices since they were previously paired to the faulty base station. Should I be worried about it?
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28-12-2023 02:06:21
J
Hi @Carolina_Espinoza_Madriz. I am happy to chime in. If your faulty Base Station was paired with your other Alarm pieces, it would not have a negative affect on them. Do not worry.
0
29-12-2023 05:28:31
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Caitlyn_Ring
1
01-12-2023 07:41:59
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