Base station frequently switches to battery backup

Our base station frequently switches to battery backup and then back again. I do know that we have not had any power outages. Our system is very new. Could we have a faulty product?

Hi @Cmccurdy23. I would try unplugging the Base Station and make sure that the connector and port are clean and clear of any debris. If this continues to happen after checking that, it would be best to reach out to our support team to better assist. They will be able to look at your specific system details and determine the next best course of action. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.