Responses (2)

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  Marley_Ring

  Hey @stephanejap! Great job checking the power adapter, as that is the best first step. I recommend trying on another outlet if this concern persists. Also, if this does happen again, confirm that the weather is not a factor at that time. If the above does not help to resolve this concern, please reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch) for further assistance. Feel free to keep us updated! :)

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  13-01-2020 04:29:36

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  stephanejap

  Sorry for not replying to this thread Marley, Heather was helping me via email. I received and replaced the power adapter and also received and installed a new battery for the base station. Unfortunately, the issue remains. I have just received a replacement base station today and was contemplating the amout of work it will be to swap out base stations as there is no apparent way to transfer my settings from the old one to the new one. I don't even know how to begin the process... I have 16 devices linked to the base station! I would really hope you guys can think of a way to transfer devices to a replacement base station should an original one become defective, or better yet (and probably easier from Ring's point of view) allow for a serial number swap directly from the web interface or even the app. Just my two cents...

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  31-01-2020 12:49:11

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  Marley_Ring

  Glad to hear our support team helped you obtain a solution @stephanejap! The best approach for replacing your Base Station, would be to remove each Alarm device in the app, leaving the Base Station for last. In the Ring app: - Open main menu - Select Devices, then select Alarm, and then select Base Station - Tap settings cog (top right), then select Advanced Options - In Advanced options, select Z-Wave and use the Remove Device option to remove your Alarm devices. - Once all Alarm devices are removed, you may Unregister the Base Station (also found in Advanced Option) Upon registering the replacement Base Station, you should be able to quickly add all of your Alarm devices through the scanning method. If you already unregistered your Base Station, you will want to [reset each of your Alarm devices](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Completely-Reset-Your-Alarm-Devices) to allow them to connect to the new Base Station. We pride ourselves in providing efficient solutions and options for a great neighbor experience. That being said, I certainly understand how reconfiguring this many devices can be cumbersome, and I will share your feedback with the team! :)

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  31-01-2020 09:35:05

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  stephanejap

  Thanks Marley. I will give this a try in the morning. Wish me luck! ?

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  01-02-2020 01:47:26

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  stephanejap

  Hello Marley, this is what happens when I follow the instructions provided. What am I doing wrong? Am I missing a step? 

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  01-02-2020 03:38:52

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  Eagle328

  She won't be here until Monday. I would call customer service. Link below. [https://support.ring.com/hc/en-us/articles/213608406-Phone-Numbers-for-Community-Support-Worldwide](https://support.ring.com/hc/en-us/articles/213608406-Phone-Numbers-for-Community-Support-Worldwide)

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  01-02-2020 03:59:55

• A

  ArikG

  I have the same problem, started this week.

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  14-01-2021 04:22:39

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