Base station chirps "door open" randomly or delayed 20 min

Our Ring Plus base station chirps as if a door was just opened but the action may have been 10-60 min previously. We worry that this would trigger an alarm if we set the alarm and leave in that delay period. Any suggestions?

Hi @kjssecure. That definitely shouldn’t be happening, the alerts from your Base Station should play promptly after the action occurs. I would first recommend rebooting your Base Station in the Ring app to see if that clears up this delay. To do this, tap the menu in the top left > Devices > Base Station > Device Settings > Advanced Options > Reboot System. Your Ring Alarm Pro will go offline temporarily while it reboots, but this shouldn’t take long. If your Base Station is still delayed in playing alerts, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.