Base Station and wifi won't connect

Two weeks after setting up Ring, and having a full connection between the Base Station and Wifi, they disconnect. I’ve moved the Base Station to a foot of the Router. Will not connect. I’ve done a hard reboot of the Router and tried to reconnect. Will not connect. Nada, nothing. Unfortunately, Ring solutions online have zero other suggestions that I can find. Do I have a faulty Base Station? Yes, the password for the wifi is correct, I’ve disconnected other devices and reconnected to make sure I wasn’t wrong on that topic. Does anyone have any other suggestions. If nothing works in the next few days, then the Warranty Department is being called.

If you can connect it by Ethernet, I would. Then you won’t need Wi-Fi. Otherwise I’d call customer service and speak with them.