Base has lost connection

Ring base station is locked up and will not pair. WiFi led is out. Will not pair to any device. Pressing connect button does not cause base station LED to react.

Hey @danielratner. Have you reached out to our support team on this concern yet? Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this goes, as your answer my help other neighbors that may have this concern down the road! :slight_smile: