I purchased the two pack of the Ring floodlights. One of the devices I received has multiple issues.
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The threads on one of the lights is cross threaded, so you cannot adjust the elevation of it.
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The audio output from the speaker is garbled and unrecognizable. We have tried multiple devices.
The lights are less than a week old, and have only been installed for a few days. We have the multi-device Ring plan as we’ve had the door bell for a little over a year now.
What can I do to see about getting the bad device replaced? I tried the chat feature, but it says it’s not available.
Thanks!