Backyard Battery Door is not closed..

I got an indication my battey in my spottlight camera was low so I changed it, When putting a fully charged battery in and CLOSING the door back rhw camera did not work. When I tried I pulled up the app I got message that Backyard battery door is not closed.

I see that you have the same problem that I’m having if I send anything we were in fixing for free? Where do I have to call and warrantee it and then send it in?

Hey neighbors! If you need to contact our support team regarding a replacement under your device’s warranty, you can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: