Backup gsm no work

I’m from Quebec, I have a new ring alarm 2nd generation product, and the backup GSM connection doesn’t work.
I am currently in a trial period and I have subscribed to the plan +.

Should we wait until the end of the test period (1 mouth) or is it a problem?
Thank u for your help.

The station was delivered to me in a South American model, I’m going to change it for a North American and apparently it will be able to

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