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Background data question
Q: If I dis-allow the Ring app from using “Background Data”, will this adversely affect anything other than Rich Notifications when I’m away from my Wi-Fi networks?Reason I’m asking: Since the latter part of October 2021, I’ve been experiencing a major (unresolved) issue with my limited mobile data being consumed by the Ring app despite being connected to strong Wi-Fi networks (wherever I have Ring cameras) -- particularly when using Live View or by accidentally tapping a refreshed cam image whenever turning camera “motion” on/off (8-cams). Lately, much of this data misuse has involved “background data”. Since I’m not able to receive Rich Notifications while on mobile data, anyway, I opted to dis-allow the Ring app from using background data. I’m just wondering whether anything else (consequential) might be impacted by this choice – like firmware updates, etc. I’m counting on the app Developers to address this longstanding app bug soon as some/both Android and iOS users are being affected.Me: Android 12 on Samsung Galaxy S10 (issue started when I had Android 11 on same device)
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18-01-2022 01:05:38
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Caitlyn_Ring
Hi @hi808. Other neighbors that have also experienced this concern have brought it up in this thread [here](https://community.ring.com/t/bug-ring-app-using-mobile-data-while-connected-to-wi-fi/93286). Our teams have been made aware of this concern and are actively looking into it in order to find a solution. When we have more information to share, we'll make sure to share it in the appropriate threads. In the meantime, you're welcome to give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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18-01-2022 16:38:44
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