For being such a innovative product, the set up process and help center assistance makes this product awful. No help from the help center other than to send a replacement product which had the same problem. At this point I don’t even want to waste anymore time and effort trying to get the thing to work.
Hi @Kfpeters. Since you have already been in contact with our support team once before to receive a replacement, you would need to reach back out to them if that replacement is not working properly. Please give our support team a call at one of the numbers available here. They can look into this further and help isolate the root cause of the issue you’re experiencing. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.