Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
Audio problems
Today, I answered a doorbell ring away from my house. I could not hear the man speaking to me but he could hear me. I then went to live views and could hear noise from the doorbell for 1/2 seconds and then it cuts out. It’s almost like the audio from the doorbell cuts out. It is hardwired and is connected to WiFi. Thank you for any help.
1878 •
0 •
4 •
02-08-2020 22:36:05
Responses (1)
- T
Hi neighbors. I would recommend [looking over this Help Center article](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) to go over some common solutions related to audio issues with your Ring Video Doorbell. If these do not provide an adequate solution, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
•0
26-08-2020 18:33:07
TMe too. Audio lasts a couple of seconds then goes silent. I also cannot hear anybody the other end but they can hear me. Changed wifi channels, moved router nearer front door but nada. Download and upload speeds are good, signal strength RSSI is 51, I am getting very frustated now!
•1
27-08-2020 14:57:40
VI opened up my ring and took the battery out and put it back in. That worked.
•1
27-08-2020 15:13:17
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Dez82
I have this same problem today. I’m using an iPhone. I even deleted and redone loaded my app. When it catches motion it records the crackles of the winds very loudly. I then did a live view and went up to the camera and yelled at it and on recording i barely could hear anything but the sounds of the street where prior to me walking up to the camera where really loud. What’s going on??
0
26-08-2020 00:50:46
•