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C

CNL390

Audio on mobile phone cuts in and out
android
troubleshooting

When I am viewing my Ring doorbell on my Samsung S22+ the audio cuts in and out. This does not happen on my desktop or when I download the video on the phone and replay.

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07-10-2022 18:19:59

Responses (2)

  • C

    Caitlyn_Ring

    Hi @CNL390. Do you have any Bluetooth devices connected to your Samsung, such as a smartwatch or wireless earbuds? Try turning Bluetooth off and seeing if that makes any difference with the audio cutting in and out, as the Bluetooth device could be causing some interference. I'd also recommend reviewing the troubleshooting steps we have in [this Help Center article](https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide) for audio and sound concerns.

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    10-10-2022 20:47:01

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    • M

      Mlittle70

      I am having the same trouble. I have tried 2 different samsung phones (S22 Ultra and Z Fold 4). Did anyone find a fix that works. I turned off my Bluetooth and it didn't correct the issue.

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      24-01-2023 11:06:44

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