Audio issues - can't hear the person at the door

Audio is not working on my ring doorbell. If someone rings the doorbell, I can answer and speak to them and they can hear me, but I can’t hear them although they are speaking. It’s only 2 months old… is anyone else having this issue?

I’ve rebooted and done full reset and set it all up again as a new device, but it’s still not working… HELP!

Hi @user73888. Try rebooting your router by unplugging it for a few seconds and plugging it back in to see if it helps. You also want to make sure your Doorbell has good signal strength. If you have tried these steps and are still having the same concern, contact our support team for further assistance. Give our support team a call at one of the numbers available here.