Hi @Aliboo6t. If you are experiencing poor audio quality from your Ring device, try the following steps: * [Reboot your Ring device from the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-How-to-Reboot-your-Ring-Doorbell-or-Security-Camera-from-the-Ring-App-). * Verify your Ring devices' signal strength, also known as [RSSI, is at a good level](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229). * Reboot your router by unplugging it for 10 seconds and plugging it back in. We also have this Help Center article [here](https://support.ring.com/hc/en-us/articles/360050175212-Audio-and-Sound-Issues-Troubleshooting-Guide) with other steps you can try for poor audio quality. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.