Ring Security Cameras
ATT new Internet Air
Hi, I recent started using ATTs new Internet Air where the Wi-Fi is connecting to a cell tower. Anyhow, I created a guest pass (2.4ghtz) but my security cam won’t connect. It gets to 95% and then stops. Anybody else have the same issue?
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05-07-2023 06:36:31
Responses (5)
- U
Yes! I’ve been having the exact same issue. We’re you able to get this resolved?
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02-10-2023 11:33:38
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- T
Hi @user_b7a161. Can you share some more details about your concern? What specific camera model for you have? What is the specific error you are getting? Are you seeing any light patterns on your device during setup? We need some information to go off of in order to troubleshoot. Thank you.
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20-06-2024 03:00:10
UI do have a breakthrough on this. My Ring stick up cam would not connect to my new att internet air all-fi hub. The ring kept asking for 2.4ghz connection. After several days & hours with att they separated 2.4ghz & 5ghz under same titles. It worked but the att hub would lock up and fail after a few hours. I’m not a techie but I’m very determined so I went through a lot of different attempts after restarting my hub back to factory settings. After using a $35 dollar Wi-Fi extender to connect a tv in the back bed room. I notice it gave a 2.4 & 5ghz seperate. I moved it closer to the ring cam and bingo it started working. Hope this help !
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15-08-2024 12:27:28
CHi @user_cec3e2. Thank you for sharing! I'm glad to hear you were able to get this resolved, and your Ring Camera is up and running now.
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16-08-2024 03:37:16
- U
I finally figured it out!!! Using your phone take a photo of the sticker on the back of your Att Air Router to easily reference the info you will need, then open your browser on a computer. Using the info from the sticker, in the search bar type in the router IP address. It starts with: http:// Your browser may get upset and say you are about to enter an unsafe website, ignore that and continue to the IP address website. There should be a darker blue bar across the top of the page. Click on “Home Network”. Then click on “Wi-Fi” Using the info from the sticker, type in the “Device Access Code”. At the end of the first section titled “Wi-Fi”, Look for “Advanced Options” and click on it. Go to “2.4 GHz Wi-Fi Radio Configuration”, find “Wi-Fi Operation”. If it is turned off, turn it on. Then go down to “Channel”. The Following info is copied & pasted directly from the Ring Support Site: “Change your wifi channel to 1, 6, or 11. These are usually the least crowded channels. If your router is already broadcasting on channel 1, 6, or 11, change the channel to one of the others.” Change the channel as directed. Scroll down to the bottom of the page and click “Save”. Wait about 5 min for your Wi-Fi to adjust the new settings. It will disconnect from all of your already connected devices and then automatically reconnect after a few minutes. Now when you try to connect to a Ring device (or in my case a Wi-Fi enabled pool pump as well), your Wi-Fi network should show up! Hope this helps & Good Luck!
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24-01-2025 10:14:05
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Caitlyn_Ring
Hi @user50140. Is there a particular error message you're receiving when attempting the setup process? Which model of Ring Security Camera are you trying to set up? We have some troubleshooting steps for the setup process here, let me know if any of those steps work.
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06-07-2023 07:03:27
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