Responses (7)

U

user38461

Having same issue. None of these suggestions worked. No controls at top of app.

3

•

06-03-2023 13:03:29

•

Reply

C

Caitlyn_Ring

Hi @user38461. Make sure you have the [latest version of the Ring app](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App) installed, and disable any VPNs on your phone. Additionally, ensure you are on the correct Location in the Ring app. If you're on the "All Cameras" Location, you won't see the Modes options at the top of the dashboard. If you're still unable to see the Modes options in the Ring app, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

0

•

07-03-2023 23:13:41

U

user_6c7530

I am suddenly having this same issue. I have not able to control my devices. I know longer have the arm, disarm and home buttons on my phone app. I have to his snooze and take a guess how long to set it. I reinstalled my app and it did not correct the problem.

3

•

10-10-2024 16:00:58

•

Reply

U

user_8b29f3

I am also having the same issue on multiple devices

1

•

11-10-2024 12:43:55

U

user_abd67e

Same!! The controls have disappeared from our app too

1

•

12-10-2024 22:44:25

U

user_b3cd58

Same issue here. It is not convenient to have this armed at all times when we have constant movement around the house during the week.

0

•

14-10-2024 21:38:54

•

Reply

U

user_05e705

Just this morning I’m having this issue. I’ve tried everything but can’t get the buttons back

0

•

15-10-2024 11:57:26

U
user_0c483c
hello my arm away and disable buttons are missing from my dash board what do I do and I pay a subsription yearly can someone explainwhat do I do
0
•
17-10-2024 21:27:24
•
Reply
U
user_0c483c
having trouble arming my ring door cam from my phone arm Botton not there no more
1
•
17-10-2024 21:28:49
•
Reply