When home everything works fine. When I leave the house unable to open the app. I have internet away from home but do I have to be on Wi-Fi?
Hi @beccyclaire78! Your Ring app should certainly be able to open when you are away from home. This will depend on mobile device connection, in which cell data is likely to be used when you are away from your home wifi. Please ensure there is not a VPN enabled and other apps on your mobile device are closed.
I recommend also testing your cell data only connection to ensure the location is not out of reach of tower range. Try also, removing and reinstalling the Ring app. If you are accessing public wifi networks away from home, keep in mind business and work place wifi is usually secured and might not allow streaming. I hope this helps!