One of my stick up cameras (2nd gen) is draining battery very fast despite minimal motion events.
When I look at device health, it shows the power source as power outlet. However, I have configured it as a battery operated camera. It shows the battery icon with a lightening bolt through it.
When I noticed this the first time, I suspected I may have chosen incorrect power source when I set it up. So I tried to update the power source setting. I also removed and reset the camera and added it again with the right power source. The camera continues to show as AC powered and continues to drain battery
Please advise how to fix this.
I’m a little confused about your setup. I know that Stick-Up cameras can either be the Plugged-In version or can be battery operated too. So, do you have your camera using both power supply versions (it is externally plugged-in AND you put a battery in it)?
I’m running all my Stick-Up cameras as Plugged-In, and therefore the battery compartment inside is empty. Therefore my “Device Health” displays “Power Source > Power Outlet” and the “Battery Level > 0%” because there is not any battery in it. If you are using both Plug-in and a battery, you’re the first person that I’ve heard of doing this. I don’t see the advantage of using both, because if you lose house electrical power, you’ve also lost power to your router too, both which render your camera inoperative. If you have a battery in it, it won’t have a router to ‘talk’ to during a power outage either. The main advantage of using a battery is that no electrical external power outlet is needed.
When you have your Stick-Up camera setup to “Power Outlet” setting, your camera has much higher power requirements. With Plug-In external power, Ring enables your Stick-Up camera to have many options that the battery version does not (since they are not worried about rapidly depleting battery life). Some of these Plug-In options abilities include:
Extensive modifiable Motion-Zones.
Shorter Interval times for the Snapshot functions, as low as 30 seconds intervals.
Up to 2 minutes recording time ‘batches’ per Motion Activations
-- Battery-configured cameras can only do 30 seconds video 'batches'
-- Plug-In cameras could go 60 seconds
--- but the new feature allows up to 2 minutes per recording 'batch'
So it is possible that with a battery in the compartment, coupled with your setting as Plug-In, your camera is using the battery as the primary power source but also using the high-draining software features of a Plugged-In version of the Stick-Up cams. It may appear the camera isn’t doing much, since you said, “draining battery very fast despite minimal motion events” but actually it is doing lots of stuff, such as computing special motion zones, etc. And the charging from the external power just can’t keep up with the high-drain.
If indeed you are Plugged-In AND using a battery, I would recommend removing the battery, and configure your camera as only a Plug-In version in order to take advantage of the extra options that are unavailable to the Battery version.
Now, if in my confusion, you are really using ONLY battery power (and incorrectly selected Plug-In during the initial setup), and you do not also have the camera plugged in, you’ll need to also “un-confuse” your camera too. The best and easiest way to do that is with a Hard Factory Reset. It is possible that during your initial setup, “Plug-In power” version Firmware was downloaded into your camera. So instead of completing just another standard “setup”, this Hard-reset will wipe out any incorrect power-source downloaded Firmware (other than what it had from the factory). Doing a Hard Factory Reset will require you to take the cover off the bottom cover and **press & hold the reset button for 30 seconds. **
For Hard Factory Resets, it’s best that you Remove your Ring device from your phone app, prior to any Hard Reset (Main Menu > Devices > select your Ring Pro > Device Settings (Gear Icon) > General Settings > Remove This Device.
After the Hard Reset, your device will start a setup, and do not click “Skip” when you get to the part when it is downloading new, fresh “Glitch-free” Firmware (could take 5 or 6 minutes). If possible, temporarily move the router and/or camera closer together, so a good clean firmware download can happen (for the correct power-source selection).
Dang, even writing this was confusing. LOL
I hope this helps you with your draining issue.