Ring Alarm

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D
App says "Please enter a valid phone number"
app-settings
cs-support

While signing up the minitoring (Setting --\> Monitoring), Ring app keeps asking to enter valid phone number eventhough it is a right number. (in xxx-xxx-xxxx format). Any idea why this happens? The field only allows number (only number keypad shows up in the app and +1 is already pre-filled), so I don't know why it complains. Any idea on how to bypass this?

29692

0

52

23-05-2020 02:29:29

Responses (31)

  • D

    Made it work through web browser, but problem still exists in Ring app.

    1

    23-05-2020 01:55:51

    • V

      Seriously? I just got this Doorbell 4 and am getting the same error when entering my actual phone number

      2

      26-01-2022 03:24:18

        C

        Me too - nightmare as you can't get any further - tempted to return if they can't get this right

        1

        02-03-2022 12:41:58

    • U

      It doesn’t work on the app. Instead of repeating the same advice about the vpn, fix your app.

      12

      26-03-2022 03:32:48

      • U

        Just bought the ring doorbell 3 and as all the people above I'm having an issue on the app adding my mobile number in, just keep saying invalid, I've tried deleting the +44 code before entering my number, not adding the 0 before my number, typing in my full number, it always takes off the first 0, it always comes up as INVALID!! I haven't even unpacked the thing yet and I'm having problems! HELP! Please sort this out!! No VPN here either.

        4

        29-03-2022 08:18:49

        • U

          How are people getting around this? Obv my £90 door bell will need to be returned if this isn’t possible to resolve. Have you all returned your door bells??

          2

          08-04-2022 06:50:31

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