App not working

So 2 months into owning a Spotlight, the product doesn't work anymore after I took out the battery to recharge. It flatly refuses to connect to the network. I can't count how many resets I've done on my modem, the Ring network doesn't show up. I can't get anyone to help and it's too late to return the product.Should I just chalk this up to one of the expensive lessons in life and move on to a different brand?I've tried on Android and my iPad, still having connection issues.