I have Motorola Phone with ring app installed. I have had no problems with this up until approx 2 weeks ago, Now almost daily it logs me out, however, not only does it log me out but it insists on me resetting the password, I reset the password as it requests and I can then log back in which is fine for a day or so until It repeats the whole process again. Also, how it is posible that despite being requested to reset the password on the phone I can still view the ring doorbell and access my account on other devices but by using my original password that I first opened the account with? any help greatly appreciated.
Hey @CM65. Have you been in touch with our support team directly on this concern? It would be best to follow up with them on this so they can take more in-depth look into why this is happening for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I am having same issue. I can see a few others are as well Was a formal solution ever found or still need to ca support?
I on an Android device
Hey @tobiasring, happy to chime in here. If you’re still experiencing this concern, I would recommend you reach out to our support team directly so they can take a look at your account and offer more in-depth troubleshooting. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope that helps! 