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L
App keeps telling me device offline
wifi
android
Been happening quite frequent lately, I have full wifi strength along with full 5g bars. Last I checked my stickup cams rss was 37. Why does this app keep telling me my device (meaning my phone) is offline or in airplane mode when it's clearly not? All the while I still get notifications but cannot access live view and the camera records nothing. Wonderful thing to happen in the middle of the night when numerous break ins and car thefts happen every single night in just a 3 mile radius.
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12-12-2021 08:43:52
Responses (3)
D
I've got a 2020 release door bell and the last 3 weeks my keeps losing wifi signal every few days. I have recharged it the camera and the router is only in the next room. Never had a problem since the last few days.
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13-12-2021 05:14:34
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M
Hi neighbors! There were recently some incidents reported on our Status page, Status.Ring.com.
These concerns have since been resolved, and your Ring device should be operating as intended.
As always, remember to check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. Please also ensure there is not a VPN enabled on the mobile device.
If further assistance is needed, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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17-12-2021 05:55:59
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user5295
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13-12-2021 12:50:26
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