Ring Video Doorbell

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C
App hasn't updated since yesterday
troubleshooting
z-wave
hardwired-battery-video-doorbell

When I open on the app its still stuck on 12/15/22 and wont update. I rebooted my phone or swiped down and still stuck from the photo last night. I believe there was an update last night. Did that mess up my settings? Thanks

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16-12-2022 15:28:14

Responses (1)

  • C

    Hi @Cybotron. Can you please clarify which part of the Ring app appears to be stuck on a particular date? Feel free to share a screenshot to better demonstrate what you're seeing.

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    16-12-2022 21:17:16

      C

      I deleted the app and reinstalled it. I also cleared cache and restarted the phone. No more live view when I click on the app. I am using an android phone. It works on my wifes iphone. Heres a screenshot ![Screenshot_20221216_191931_Ring|524x500](upload://9MHmfIahrSX1TOHa7zRXuoMvYiO.jpeg)

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      17-12-2022 00:22:43

      T

      Hi @Cybotron. Thank you for sharing that image. The Preview tile should update every 60 seconds or so, depending on the device. You can learn more about Camera Preview Tiles [here](https://support.ring.com/hc/en-us/articles/360000685566-Camera-Previews-Information). Also, try checking if you have any apps installed that [conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App). I hope this helps!

      0

      19-12-2022 17:25:15

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