Responses (4)

E

Eagle328

Have you tried uninstalling, power phone off and on, the reinstall the app yet?

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10-09-2020 05:15:34

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B

Betunio

Hi Eagle328, thanks for your quick response!. Yes, I have tried all that. I think it's a bug from the last update but I don't know where to report it.

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10-09-2020 11:04:09

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Caitlyn_Ring

Hi @Betunio, happy to chime in here. Have you checked to make sure your phone's OS is fully updated? Additionally, what is the make and model of your smartphone?

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10-09-2020 16:24:36

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Neteiru

Hi Caitlyn, I'm having an issue with live view as well, not sure if it's the new update, or upgrading to Android 11. But live view no longer works. The moment i open it up, it loads the screen for a second but closes immediately and brings me back to the Ring App's main menu.

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10-09-2020 16:50:04

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Eagle328

What Ring device is having the issue? I now have Android 11 running on my Pixels. I may be able to recreate it. Let me know.

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10-09-2020 17:23:15

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Eagle328

Forgot to add. If this is an app issue I can give a link to the last version of Ring if I find it works with Android 11.

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10-09-2020 17:24:13

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Martin84
Im having the same problem with the app crashing every time attempting to use live video - I have never gotten it working. The videos show afterwards in the timeline though. I have tried to reinstall the app, reset the device, re connect to the wifi, nothing helps.And Im in the Ivory Coast in West Africa so it is prohibitively expensive to call from here (unless you can use whatsapp or something). Any chance of getting help via chat? Thanks.
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12-01-2021 21:34:23
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S
Shane0078
I was having the same problem since around November as well- live view stopped working and would crash the app the second try -After some research today i turned off the integrated google VPN and that fully resolved my issues.
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12-03-2021 13:11:37
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L
leowebguy
this app is horrible. crashes all the time.
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17-05-2021 19:08:08
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