Any way to look up account name from device ID?

Products Video Doorbells
#1

Hello,

At my business we have a Ring video doorbell and 4 chimes. We purchased the video doorbell in November of last year. Nobody has had to manage it since then and so of course we forgot the email address it is registered to! The ring app that is on the admin’s Android phone has logged itself out so I can’t use that to look up the account info. Is there any way that Ring can tell me the account name if I provide the device ID?

Thanks for any help!

Forgot associated email address, can I look up email address from device ID?
#2

Hi @QSAI_IT. If you give our support team a call, they can help sort this out for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.