Ring Video Doorbell
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J
Any solution for the cracked glass problem
About 18 months in to a very gently used doorbell. Microcracks started forming only a few months in, but it was along the edges and barely noticable. Now, the enture surface is covered, obscuring the cameral. It appears that the top layer of the "glass" is flaking off.I had to remove the doorbell for fear that someone would actually injur themselves on the cracked glass when attempting to hit the button.
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27-08-2020 14:22:15
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Tom_Ring
Hi @JoeC1. Thank you for addressing this concern with us. I would reach out to our support team to see if your device can be replaced under our warranty policy, which can be found [here](https://shop.ring.com/pages/warranty). Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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27-08-2020 22:29:26
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