Any idea's

have anyone got idea I brought the Ring 2 Gen video doorbell works fine on my phone , but I try sharing with wife’s email address and it wont accept the email it just says not accepted yet, Now her email is working she can receive other emails no problem, it will just not receive message a share from Ring, Has anyone any ideas has to why so I can try to mend

Hi there, @Stripes! It sounds like you are doing this correctly. Please ensure the shared user has created a Ring account using that email address. Feel free to try and resend the shared user request as well. Our help center article about shared users has steps, a video, and some tips on what to consider when adding shared users. I hope this helps! :slight_smile: