Hi neighbors. I was able to find this Community post where another neighbor had a similar concern. There is a solution as to what helped the neighbor fix the issue. There are also other steps mentioned that you can try. If you try these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support. If you have worked with our support team before you may escalate your ongoing concern to our advanced technical team to further investigate.