Android phone not getting any notifications

Products Ring App
#1

Hello. I have a Ring doorbell and the app installed on my Android phone and my mom’s iPhone and iPad. Since a few days ago, I have stopped receiving all notifications from Ring on my Android. Everything is fine on my mom’s iOS devices.

I have gone through all the suggested fixes here- checking notification settings, clearing cache, clearing data, uninstalling/reinstalling the app, along with turning my phone off/on during those steps- to no avail. Is there anything I’m missing?

I am using a Samsung Galaxy Note 8, Android version 9 per my settings info.

#2

Thanks for this information, @ringswraith ! How many notifications do you currently have?

I talked to my team and did a quick search and found some information that may help on another forum and Ring support page. Can you take a look and let me know if this information helps with what you’re experiencing? Thank you :slight_smile:

#3

Hello Jennifer,

Apologies for the delay in responding- was busy with other things and wanted to give it a day of testing.

As far as that second link, I do not have any of those apps installed.

For the first, I did as instructed and changed the settings so the Ring app is not affected by the power saving or anything else. I cleared the app cache again. Unfortunately, I am still unable to receive any notifications. I also have the Ring alarm system, and while I can use the app to change the status (arm/disarm), I do not get a notification that this has happened. Even someone ringing the doorbell does not alert my phone.

Any further suggestions? Thank you for your time.

#4

Hey @ringswraith. Chiming in for Jennifer! Thank you for taking a look into those settings for me to ensure you covered all your bases. Have you ensured that the push notifications are enabled in the app for this? You will need to check under the Main Menu > Settings > Alarm Alerts in the Ring app, as well in the Device profile for each device (enabled ding/motion alerts). If you have checked all of these, and find that they are turned on as they should, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know how the call goes or what you’re able to isolate this further to be, as your solution may help other neighbors! :slight_smile:

#5

Hi Chelsea,

Yes, I made sure to check all the notification settings. All were on, but none were actually working for whatever reason.

It took all day, but I finally decided to factory reset my phone and I’m getting the notifications now. Now I’m just wondering a) why it broke to begin with and b) why my doorbell camera suddenly stopped working after detecting motion last night and didn’t resume working until I saw it this morning…

#6

@ringswraith Did your phone recently update the software? It’s possible it did but there was an error with the update, and it then messed with the workings with the Ring app, and maybe any other apps (to your knowledge or not). I only mention that as a possibility, as my phone did the same about a year ago with a recent update that caused me to factory reset my phone to get it working again as it once was. Some things still worked, but I missed notifications or had apps crash. Maybe the same thing happened with you, but I’m glad it’s working now!

As far as the Doorbell, I’m not too sure what could be happening with the Doorbell. What do you mean by stopped working? Did you try to ding it and it wouldn’t ding, or did you walk in front of it and not get a recorded event? What kind of Doorbell do you have? In all, let me know if it seems to be functioning as intended tonight, now that your first concern was addressed, because if the same concern you had the past night happens again, I can follow up accordingly with you! :slight_smile:

#7

Hi Chelsea,

Last I checked I stopped getting Ring notifications about a week ago. My phone hasn’t had a software update in that time, and I don’t recall the Ring app itself requiring an update recently.

As far as my Ring doorbell, last night around midnight I got a notification of motion, and when I tried to check the camera the app said it was down/disconnected. When I got up this morning and went outside, it was working again.

#8

@ringswraith Thank you for confirming that for me! Just wanted to throw my hypothesis in the bucket as to way this may be happening. I was not aware of any issues with the Ring app as of last night, but it’s possible your phone may have had a hard time connecting if you got a “temporary connection” error or anything of the sorts. I know when I’m switching from wifi to data or when my wifi is lacking and data needs to be used, I may get this pop up. Although, could you be referencing that the Doorbell was showing as offline in the app? Sorry if this is what you meant, but it’s possible the Doorbell was offline with a brief internet interruption, and was later restored once connection was restored. As long as your device is showing as online in the app now and you aren’t having any errors, you should be ok!

In the event you may run into any of these concerns you have had in the past, again, please give our support team a call at one of the numbers available here, or feel free to follow up accordingly here, and if we’re around, we will get back to you! If you do call, please note that we’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

#9

I have had the same exact issues as described and NOTHING is working to correct it! VERY FRUSTRATING!

#10

tearing my hair out cannot get email/message phone alerts. Have given Ring every permission possible, checked all motion etc blue button alerts. JUST set up my daughters Ring doorbell, alerts aplenty works a treat.

#11

Hi…late to this thread, but it details the exact problem I am having - all of a sudden I can’t get my cam to notify my Android phone of an alarm. I read through all the items in this thread and all seems to be working correctly - right settings, etc. The cam is definitely connected to the internet - I can view live images, etc. - but it just won’t send an alarm to my phone. I’d gladly pay for some hands-on help here! Thank you.

#13

Chiming in. Same thing happened to my ring spotlight cam. Everything still works except none of our devices get push notifications. Started a few days ago. The fact that none of our devices get notifications (and have not been updated recently) leads me to believe this is on ring’s end. Perhaps a firmware update for the camera or something. I’ve troubleshooted everything on our end and nothing has worked.

#14

Hey Dan! Have you checked your Do Not Disturb settings?

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