Ring Video Doorbell

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U
Android notification not triggered and FAQ page outdated
app-settings
troubleshooting
notifications

Hi, Ring app doesn't send me any push notification on my android phone and I followed https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices faq page for trouble shooting. Ironically, To access your Alarm Alerts settings: * Tap **Menu.** * Tap **Settings.** * Tap **Alarm Alerts**. There is no **Alarm Alerts** after clicking into **Settings.** . Verified on Android app and also website. So I cannot do anything. Since subscription ended this week. I am thinking about if I will switch to other venders since Ring software is buggy and team doesn't care about service quality or maintain an updated FAQ page.

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08-01-2023 09:31:32

Responses (2)

  • J

    Hi @user32608. Thank you for bringing that to my attention. I will make sure to reach out to my team to have this Help Center article updated. If you have a Ring Alarm System, to get to Alarm Alerts follow these steps: - Open the Ring app - Choose the menu button (three lines in the upper left corner). - Tap Settings - Select Alert Settings - Tap Alarm If you have tried all the basic troubleshooting steps for not receiving notifications from the Ring app and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

    0

    09-01-2023 07:12:28

    • S

      This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

      0

      15-02-2023 06:22:47

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