Android Doorbell Rich Notifications not Working

For a few months now, I have not been getting rich notifications when my battery powered Video Doorbell 4 is rung. This is persistent across two different phones and has carried over from a factory reset of the phone and me moving to a completely new phone. Nothing has changed in my configuration and I've followed the support article troubleshooting steps. I have confirmed rich notifications are turned on and have toggled it off and back on with no change in behavior. Is there an issue with the service as detailed on [this support topic](https://community.ring.com/t/rich-notifications-android-not-working-since-today/71845/9) from 2021? I am using the latest version of the app and my Android OS is up to date as well (Android 13, May security patch).