Ring Video Doorbell
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Android Doorbell Rich Notifications not Working
battery-video-doorbell
rich-notifications
app-settings
troubleshooting
cs-support
For a few months now, I have not been getting rich notifications when my battery powered Video Doorbell 4 is rung. This is persistent across two different phones and has carried over from a factory reset of the phone and me moving to a completely new phone. Nothing has changed in my configuration and I've followed the support article troubleshooting steps. I have confirmed rich notifications are turned on and have toggled it off and back on with no change in behavior. Is there an issue with the service as detailed on [this support topic](https://community.ring.com/t/rich-notifications-android-not-working-since-today/71845/9) from 2021? I am using the latest version of the app and my Android OS is up to date as well (Android 13, May security patch).
![Screenshot_20230523-145851|230x500](upload://qFgAGrXd6o0T0kaccqwLknF2ETS.png)
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23-05-2023 10:12:42
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Justin_Ring
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25-05-2023 09:18:37
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