Responses (29)

• U

  user62845

  Mine does the same thing since I updated to 14, the ring app is never logged in. I have to relog in everyday.

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  18-10-2023 01:09:54

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• R

  RobTD

  Recently I have started being required to login multiple times per day and it is getting to the point of being more than a nuisance. In fact, it is pretty much rendering the security part of these security devices useless. I've been having work done on the outside of my house the last two weeks. I use the cameras to see when the workers arrive. Then throughout the day I see where they are so I know which way to take the dogs out. Almost every time I checked on my phone, I had to login to be able to view the cameras. I think my record was 10 times in one day. Of course, when I'm not logged in, I am not getting event notifications. No notifications, means no security alerts which is the purpose of these things, especially at night or when I'm away from home. My phone is a Google Pixel 4a/5G running Android version 14. My desktop is Windows 10 and requires me to log in almost daily. My iPad has not required me to log in to Ring for a while now, but seems to be connected okay. I have deleted and reinstalled the app on my phone. According to my email history, it looks like this started on September 17, 2023 and seems to have gotten worse since then. Is there something else I can try?

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  22-10-2023 01:37:03

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• U

  user63302

  Same issue after updating to Android 14.

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  23-10-2023 01:24:42

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• J

  Justin_Ring

  Hi neighbors. Thank you for sharing this information. Rest assured that our team is investigating and working to resolve the issue as soon as possible. I would recommend reaching out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372) to have a ticket created for you regarding this concern. It helps us gather beneficial information, and it also sets you up to have an email automatically sent to you when this is resolved. If you have already called, there is no need to call in again. Also, I will be marking this response as a temporary solution so others who come to this thread can easily find my response. Once I have an update, I will make sure to post it here as well.

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  24-10-2023 05:34:34

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  G

  Garmstrong

  Is there an app update coming soon to prevent the logging out situation?

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  25-10-2023 09:38:18

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  Garmstrong

  I did as another user suggested and downloaded 3.65 from apkmirror. Haven't had an issue in 2 days. Not sure why the play store doesn't have 3.65 and is still showing 3.64

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  27-10-2023 04:17:38

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  user64096

  I'm having the same issue as the others here with logging out (Pixel/Android 14), but my app also shows authentication issues in the Control Center menu, and it won't snooze any of the motion alerts. Wasn't sure if anyone was also experiencing those issues.

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  27-10-2023 08:20:45

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  user64177

  Both my wife and I are having this issue on our pixel phones. I spent ages getting her buy in to getting a ring doorbell. She is now saying it's worse than useless. I am inclined to agree

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  28-10-2023 12:01:28

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  user64096

  It looks like the 3.65.1 update (dated 10/23) is now available in the Play Store. You all may want to check that now. Hopefully that update fixes the issue.

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  06-11-2023 07:24:01

• U

  user63888

  Pixel 5, Android 14, Ring app v. 3.64.00 Constant sign outs, multiple times a day. That's really worrying as I rely on the app's notifications. This should really be fixed asap.

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  26-10-2023 09:15:14

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