Already got an annual plan, but getting "trial period ending" notifications in app

We’ve had an annual plan for a long time, but since we moved house & re set up the doorbells & added a new indoor cam I keep getting “your trial period ends in xx days” on the app.

How can I get rid of the notifications, as I already have the annual plan?!

I’m following this too. I have a ring account and just added one more camera. I have a total of two cameras and I’ve been with ring several years. Why do I get messages telling me that my ring protect plan only has 26 days left; especially when I just made my annual payment this month?

Hope we can get answers.

I’m starting to feel really ripped off here. We have a protection plan/cloud service that is paid up for the year and I’m now being told I need to pay $100 or my subscription will end tomorrow and I’ll lose all my videos! Why did I pay $30 per camera for the cloud service?!?! Wasn’t that what that was for!!!

Hi Neighbors. If you have recently added a new device, you current plan will default to a “trial plan”. Once the trial ends, it will revert to your regular subscription plan. I see how this can be confusing, and I’ll be sure to forward this feedback.