Ring Alarm

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U
Allow alarm firmware updates when armed
alarm
base-station

Apparently the base station won't accept firmware updates if it is armed. Seems like a big flaw.. what's the point of an alarm NOT being armed?I learned this when I was notified that my base station was offline. Wondering why the cellular service didn't kick in, I contacted Support. They couldn't do anything because I was missing a firmware update... which didn't install because my alarm was armed. (Naturally, I had no idea I was missing updates)It seems to me that at the very least, we should be warned that our devices are missing updates. If Ring cannot figure out a way to push updates when armed, we should be given control to specify an update window which will turn off the alarm, install the update and re-arm the system.

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09-08-2022 19:15:09

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