Ring Alarm
All Sensors Disappeared from App
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1 •
04-04-2023 06:23:10
Responses (1)
My Ring Alarm Pro system has been working fine for the last year, and all of a sudden, early this morning, I had/have a very similar problem as what @Mirovox reported above in Apr '23.
In the Ring app, I can arm and disarm my system, but a message right under the Armed indicator icons reflects that all of my sensors are offline, i.e., “Ring Contact Sensor14541 is offline,” and when armed Home or Away, the following message pops up: “No alarm sensors in this mode.”
In addition, I can only Arm/Disarm the Alarm system from the Ring App, as both of my Keypads stopped working as well.
When I tap to view my Alarm Devices, every item (Keypads, Range Extenders, and Sensors) has a red note reflecting: “Waiting to Connect to a Network,” but my internet/EERO Network is working just fine.
The only device the app shows in green/online is the Ring Alarm Pro Base Station. Because of this problem, I tried restarting my Ring Alarm Pro Base Station, but the problems remain and; thus, I am baffled.
This makes no sense at all, and currently, because of this problem, my Ring Alarm Pro is useless!!!
Please help!
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05-01-2024 10:00:32
Hi neighbors. Thanks for bringing this to our attention. I’ve notified my team of this concern and rest assured, they are looking into it. If you have any questions about this in the meantime, please follow up with our support team. You can also get in touch by sending a private message @Ring on Facebook or Twitter.
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09-01-2024 05:07:53
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Tom_Ring
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06-04-2023 05:14:04
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