RING SHOULD GIVE US ALL A DIFFERENT RING DOORBELL. IF I HAD KNOWN THAT I WOULD HAVE TO REMOVE AND REINSTALL TINY SCREWS EACH TIME TO CHARGE IT I WOULD HAVE NEVER BOUGHT IT!!! It IS A PIECE OF CRAP AND DOESN’T WORK HALF THE TIME.
They really expect us to not lose these tiny, tiny screws that we have to remove constantly to charge then replace them? WHO DESIGNED THIS CRAP???
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The safety of our customers is our top priority. We are writing to provide you with updated instructions for installing your Ring Video Doorbell (2nd Generation).
| Ring has received 50 reports worldwide of customers using incorrect screws to secure their Ring Video Doorbell (2nd Gen) to the mounting bracket. In these cases, if the wrong screws are used, it is possible that the battery will be damaged during installation, posing a potential fire and safety risk. |
| Please note that if you have already installed your device correctly, you do not need to take any action. |
| The Ring Video Doorbells (2nd Gen) were available at Ring.com, Amazon and sold at retailers globally beginning on June 3, 2020. To check whether your device is a Ring Video Doorbell (2nd Gen), look at the back of your doorbell – the model name located directly beneath the Ring logo should say “Video Doorbell (2nd Gen).” |
| When installing, moving, or reinstalling after charging your device, please carefully follow the steps that are noted in the updated user manual. The Ring App has also been updated to clarify the installation instructions. |
| If you purchased this item for someone else, please notify the recipient immediately and provide them with this information. |
| If you have experienced any issues when installing your device, you should immediately contact Ring Customer Support at 1-800-656-1918 from 5am-9pm PT, seven days a week. |
| We regret any inconvenience this may cause and thank you for your continued trust in Ring. |
Jamie Foff |