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All notifications using Windchimes
For the last few days, even with motion notification sound set to silent, I get a 'windchimes' notification. In fact, it doesn't matter what sound I set it to, I get windchimes!! Is this a new bug?iOS 5.35.0
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05-02-2021 15:03:18
Responses (2)
- U
I have the same problemI deleted the app and reinstalledI also deleted the device and reinstalledBoth no helpI believe the problem started when the app was updated a few days agoPhoned customer service s few times not much helpFYI phone customer service was much better a few years ago when I purchased my devices
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21-01-2024 23:35:30
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Caitlyn_Ring
Hi @simknabpt. Try uninstalling the Ring App, restarting your phone, and reinstalling the Ring App. After that, adjust the notification sound again and test it out. If the notifications are still playing incorrectly, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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05-02-2021 16:50:23
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