Hi, I have attached a pic of the Bar Code that I took a few days ago. When you read the text on the box next to the Bar Code it mentions it being an EU product and not a UK product and I suspect the bar code will confirm this.
I have wasted 30 minutes chatting to support on Monday and a further 90 minutes Tuesday only to be told they can’t help me and suggested I look at buying bodge solutions online which I’m not prepared to do.
I have had contact from somebody else from Support over 48 hours ago who said they would look into this but I feel they are also giving me the runaround as they said “I will have to wait until tomorrow so I can confirm with my team that the correct UK device is sent out for you” on Tuesday evening and yet nothing has happened.
Last night I looked at the screws which came with the device and the security screw won’t screw into the device and the 2 screws to secure to the wall are too big to then slide the camera on so even with the power adapter I still won’t be able to mount it outside without finding screws which will fit.
To answer your question did I get it working. I used the battery from my doorbell to get the camera setup and test it works but it’s not operational as I don’t have a UK power adapter and the battery is back in my doorbell.
It is most annoying as simply sending me the correct power adapter