Ring App
All events bring two notifications
I'm not sure, but I think just after the last update we started getting two notifications for every event that happens on our Ring doorbell. If I turn off notifications, they both stop, if I turn them on, it's back to getting two. This happens both on all of the devices tied to this doorbell, on both iOS and Android. So, just to be clear: A person walks up to the door. We receive a notification. Five seconds or less later, we receive another, exact same notification for the same event. Rinse, repeat. Does anyone have thoughts on this? I've even tried uninstalling the Ring app and reinstalling it, to no avail, and since it's happening on multiple devices, I was hoping someone might have some insight as to how to make it stop. It gets fun when we're all in the same room and get the doorbell noises six times. lol Thanks!
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03-06-2020 04:23:26
Responses (22)
- M
I'm having the same issue. What is the fix???? I have a Samsung S21
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03-11-2022 12:03:52
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- T
Hey neighbors. There can be a few things causing this concern. First, you'll want to make sure that your phone is running the latest OS and that the Ring app has the latest version installed. Next, you'll want to make sure you have your notifications configured correctly. If not, you can reference this Help Center article [here](https://support.ring.com/hc/en-us/articles/210052646-Getting-Notifications-for-Ring-Doorbells-and-Security-Cameras) for both iOS and Android platforms. In some cases, in order to ensure you receive notifications as fast as possible, you may receive multiple notifications with Rich Notifications toggled on. A regular notification to your smartphone will be sent as soon as possible and then that notification will be updated with an image. You may want to toggle Rich Notifications off if this doesn't work well for you. The last thing you'll want to check is the settings on your phone and it's connected devices, such as a smart watch. Check to ensure that you have permissions enabled and that you are not actively using a [VPN](https://support.ring.com/hc/en-us/articles/360052665251-Understanding-the-Ring-App-and-Virtual-Private-Networks-VPN-#:~:text=Why%20doesn't%20Ring%20support,support%20the%20use%20of%20VPNs). If you've done this, and you're still having this concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Let us know how your support call goes, so other neighbors can share this information.
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03-11-2022 07:36:33
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- U
I have a similar issue with redundancy. I’ve switched my settings that have helped decreasing the amount. I also had the 2 notifications for 1 event but has now been fixed. My concern is with someone being outside for let’s say 10 minutes and me getting 6-10 notifications because they’re activating motion every minute/every other minute while still being in the same frame. Is there a fix for this? I only need 1 notification or one every few minutes; 5 to 10 maybe or a toggle I can put it on. The camera is more than welcome to keep recording in the background. Having to snooze at every single event becomes a predicting game. Trying to guess the amount of time someone is going to be outside gets annoying. I understand someone leaving the frame and re-entering, that makes sense, but if it’s the same person doing the same thing. Why get 10 consecutive notifications. We get it. They are outside.
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10-11-2022 04:36:14
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- M
Turning off Rich Notifications fixed it. But the downside is that you lose the preview in notifications...
•0
15-02-2023 09:18:14
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VeeeZeee
Same. OP posted this issue two years ago. Obviously Ring doesn’t care. I want rich notifications but not double.
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22-10-2022 07:33:12
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