All events bring two notifications

I’m not sure, but I think just after the last update we started getting two notifications for every event that happens on our Ring doorbell. If I turn off notifications, they both stop, if I turn them on, it’s back to getting two. This happens both on all of the devices tied to this doorbell, on both iOS and Android.

So, just to be clear:

A person walks up to the door.

We receive a notification.

Five seconds or less later, we receive another, exact same notification for the same event.

Rinse, repeat. Does anyone have thoughts on this? I’ve even tried uninstalling the Ring app and reinstalling it, to no avail, and since it’s happening on multiple devices, I was hoping someone might have some insight as to how to make it stop. It gets fun when we’re all in the same room and get the doorbell noises six times. lol

Thanks!

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Hey @captainnapalmse. I would love to get this looked into further by the appropriate teams! By any chance, could you take a screen recording of this double notification, and then share that with us here? I personally have not heard of this/ran into this myself, so I would love to see what it looks like on your phone when this is happening. Since you mentioned you have an iOS device, I know that screen recording is normally easy to do, as I’m familiar with iOS devices having one myself. To showcase this on demand in the screen recording, please start the recording from your home screen, and then ding your Doorbell, or walk in front of it. This should send those notifications to your phone and showcase on the screen recording!

From there, please share the video here! You will be unable to upload a MP4, but if you can compress it into a ZIP file to attach here, ZIP files are accepted! If not, try uploading it another platform, such as Youtube, and then share the link here for me to watch! Lastly, please share the iOS you are running on that device the recording was from, as well as what Apple device it is, so I can get this passed onto the right teams. Feel free to include the same kind of information for the other devices it is happening on. Much appreciated in advance, neighbor, and hope to hear back from you soon! :slight_smile:

Was this resolved. I get two notifications to my smartphone for movement and rings. One of them is a standard notification closely followed by a ‘rich’ notification. It is quite annoying. You’d think that with rich notifications switched on the first ‘normal’ notification wouldn’t be sent…

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Hi there, @RiccyGonzalez! As mentioned in our Community post about Rich Notifications, if you have a smart watch, such as an Apple Watch, with your Ring app connected to it, these notifications may show as multiple alerts for the same event and may include Rich Notification snapshots. The Community post linked above has more great information about the feature and it’s operation. I recommend also checking if you have both the Ring app and Rapid Ring app installed, although, these notifications should not play simultaneously. I hope this helps! :slight_smile:

Having the same issue since the update.
Two separate notifications for the same event, in rapid succession. Same as OP, but always immediately after the first (no 5s delay)

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This was happening to me too. I went into settings and turned off Rich notifications, waited about 15 minutes and turned it back on. One doorbell camera still gives me two the other does not???

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Having the same issue with mine. Have you resolved it?

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Been having similar issues, two notifications for every incident. After several experimentations, have narrowed down to the following: In the Ring App, go to Device Settings > Notification Settings > Rich Notifications. Turn it off. When turned on, you would receive a regular notification followed by a snapshot notification. So, turn it OFF and it should work. Hope it helps.

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This is annoying as hell. It shouldn’t matter if I have an Apple Watch or not. It shouldn’t matter if I use rich notifications or not. I have an iPhone and an Apple Watch. I should not be getting multiple notifications FOR THE SAME EVENT. Not one other app on my iPhone that sends notifications sends multiple. This should be fixed and not said to be normal.

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