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S
All devices removed, but still can't delete location
app-settings
troubleshooting
I have two location on my Ring app. One is no longer used. I deleted all the devices on that location. To validate, I have gone into devices and there are none showing. However, when I attempt to delete the location, it displays message "all devices must be removed before a location can be deleted"
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01-12-2022 02:09:15
Responses (4)
T
I am having the same issue and have all devices removed, unlinked Amazon acct, etc. Please let me know if anyone has answers! Ive been dealing with Ring and Amazon (Alexa devices) for months now and STILL cant get it deleted!
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04-01-2023 05:46:26
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C
Hi @Taylor1225821. If you have removed all of the devices from a location in the Ring app, and you're still unable to delete that location, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look at this.
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04-01-2023 04:07:19
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U
I'm using the website and having the same issue. Idk why it's always such a hassle to add, troubleshoot, and remove devices. Very, very poor tech skills, guy. Shameful. Try some Q-C-ing every now and then
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02-09-2023 02:34:25
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C
Hi @user56953. While you can view your devices from Ring.com, adding or removing devices and managing your Locations should be done within the Ring app. You can learn more about Locations in the Ring app [here](https://support.ring.com/hc/en-us/articles/115005040023-Understanding-Locations-for-Ring-Devices). If you're still not able to remove a Location after removing all devices associated with it in the Ring app, then it's best to get in touch with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) to take a closer look.
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05-09-2023 07:45:25
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Justin_Ring
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02-12-2022 10:03:09
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