None of my cameras or doorbell are appearing in HD and the app takes forever to open and view. This has been this way for a couple of months now. I paid for HD cameras and changed from Lorex cameras due to not being able to depend on the system to open and work when I need it to. I am getting frustrated now with the Ring app and devices. I have reconnected all devices even deleted the app and still not working properly.
Hi @Dmarr. Would you be able to share a video so the Community can see what quality you are getting? When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. Alternatively, if the video is saved in the Event History in your Ring App, you can choose to share it via email and copy the link that is generated. Also, what is the RSSI for the device in question? This information will help the Community disagnose what might be happening.