Alexa Routines not working with alarm sensors

Hi all,

I recently got a ring alarm, and have set up a couple of simple routines to try out the Alexa integration - they work fine when I play them in the Alexa app, but the automated triggers (in this case a door open sensor) is not triggering the routine.

I feel I have kissed something, but as far as I can see everything is setup right (sensors appear I. Alexa routine options, sensors are triggering in the ring app)

Anyone got any ideas?

Thanks

Hi @Markrenton. A good troubleshooting resource is our Help Center Article here, which will cover everything about helping your Ring devices work with Alexa. Another basic step is to delete the routine and recreate it in the Ring App. You can find detailed steps on setting up a routine with Alexa here. Should you still run into concerns with your Alexa integration, you can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.