Alexa Greeting

Hi I have the Ring Pro 2 and a compatibke alexa show device. When we purchased the camera and connected it just to test it the alexa greeting was available and it worked. 2 days later we have mounted the camera and now when I go into smart responses menu the Alexa Greeting is no longer there!!! Ring cam is set up correctly with the alexa app and both accounts are linked.

What am I doing wrong? It worked properly and suddendly dissapeared from the app.

Hi @JohnnyMug. This Help Center article here has information on the Alexa Greetings. I would make sure that you have an active Ring Protect Plan, as this feature is only available with an active subscription. Let me know if this helps!