Alexa Greeting isn't working on a brand new Ring Doorbell Pro

Dmitry · February 22, 2023, 4:55am

Alexa Greeting isn’t working on a brand new Ring Doorbell Pro. What could be the reason? Obviously, the corresponding setting is enabled.

Justin_Ring · February 23, 2023, 5:06pm

Hi @Dmitry. If Alexa Greetings is not working on your Doorbell Pro, try the following steps:

Reboot your Pro using the Ring app.
Power cycle your Pro by turning it off for a minute and then turning it back on.

We also have a Help Center article with instructions on how to enable this feature as well as information on determining whether your Pro is compatible with it. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

Dmitry · February 25, 2023, 5:43am

This doesn’t help. It has never worked since day 1. The setting is enabled. But it looks like it’s just ignored. Or is it supposed to work only when the alarm is armed, for example?

Justin_Ring · February 27, 2023, 5:23pm

@Dmitry. Modes do not affect Alexa Greetings. If the steps in the solution did not help, please contact our support team for further assistance, as stated in the solution.

system · March 29, 2023, 5:24pm

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