Alerts Open Fullscreen video

I have this same issue on my iPad with my doorbell Pro. It started with the option to open full screen continually turning itself off and after corresponding (read that “arguing”) with technical support it was finally and silently fixed in an update. Then more recently it stopped working altogether, which is when I noticed the option was completely gone.

After poking around for awhile, I eventually found the Alert Preferences In-App Notifications option but was confused as to whether it should be on or off. Whereas the previous option was clear - toggle Open Full Screen option on or off - the new implementation is confusing and the instructions are unclear. I tried both options but the fullscreen ability has simply disapeared.

I agree with the sentiment around breaking something that was working and not having good support. I recently purchased 2 cameras to add to my ring network and was contemplating the addition of a hub but based on my experience over the last several months, I’m strongly contemplating returning the cameras for a refund and stop recommending your products.

As to the issue in this thread, how do I reset the option to have the popup (that never appeared) ask me if I want alerts full screen? I’ve toggled the option on and off at various times but nothing ever happens in the app while it’s open anymore.

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Hi neighbors, I recently posted an update about how event notifications and the ‘Full Screen’ feature were recently updated. You can check it out here. I believe this may help explain some of the items you have discussed here. I look forward to hearing feedback!

Thanks for the update Riley but the problem is that the Open Full Screen option does not work at all. It was working fine until the app update and then stopped. As I said in my post, I’ve used the app with the “In-App Notifications” toggled in both the on and off positions and the video never opens when motion is triggered.

People in this thread have been saying this but no one seems to understand that the update broke the full-screen option. This happened once before, in May of this year, when the open full-screen option kept turning itself off. At that time, it was a bug in the app after an update and needed to be fixed. I believe this is the same thing. Please have your developers look at this problem.

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Jennifer, I am having exactly the same problem. My app used to open in full screen but now it does not. I am on the latest version of the app 5.16.1.

Help please as I am now missing all my ring alerts and the device is now proving useless

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I have version 5.17.2 and the option is still missing.

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I would like to confirm that you have checked that the new In-App Notification" toggle is off, per the recent app updates. The app should have a toggle under your device settings, follow these steps to confirm it is off:

Tap “Device Settings”> tap “Alert Settings” > tap “Notification Preferences”> then confirm that “In-App Notification” feature is toggled off.

Having this feature toggled off should ensure a live event will automatically open to full screen when you are actively in the Ring app. If it is toggled on, or if you are not actively in the Ring app, then you will get a notification banner as normal.

If you are experiencing a concern with this feature not behaving as described here, can you please provide an example of the concern. A screen recording example of the behavior you are experiencing with the “In-App Notification” feature toggled off would be ideal for us to share with the app team.

Yes, I’ve followed all of the steps you’ve outlined (many times over). When the ring app is closed I do get the notification but when it is open, nothing happens when there’s motion. Sometime after the event however under the word “History”, a red notice appears that says “1 new event”. That is the only thing that happens when Motion Alerts are set to on and In-App Notifications are turned off. This is on the iOS Ring app on an iPad Pro.

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Y’all’s idea of “customer service” is abysmal at best, y’all are more concerned with policing this forum rather than actually utilizing it to improve your products.

We’ve made it clear that we used the *alerts open full screen video* feature and now it’s missing. We’ve made it clear that we want the option returned that y’all inexplicably removed. We’ve made it clear that what we want is for the video feed to automatically open in full screen like it used to.

Please return the option.

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I agree. I have been trying to get this to work on three different tablets for months and nothing works. I have to add several add on apps like Tasker to make it open automatically. Time to switch to Nest!

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this is actually what i suspect is causing the issue. after an update about a month ago i lost the option in my apps video settings. include information on how to change live view and alerts settings from opening in full screen. you’re community help forum found the answer to be “update your app” which is not helpful as it does not correct the auto open in full screen video setting. there used to be an option within the app video settings that is no longer there, so i think updating the app was the problem. ios13 ring doorbell 2

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You’re right that the problem is the app update (not the iOS update), which we’ve been repeatedly telling them since the last update. Either they don’t understand, don’t care or don’t know how to fix it but it continues to be a problem without a solution.

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@Ring, y’all have time to post silly videos and contests…

but decide to ignore the customers and issues in the two most active threads in this entire forum community (counting views & replies, excluding employee made threads)?

Alerts open full screen video & disabling the full battery indicator can’t possibly take more than a month to implement, which shows y’all aren’t even working on these issues.

Y’all need to be more responsive and fix these things before we start lodging reports with the FTC…

Same issue here. This feature was my main reason for choosing Ring…

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Is this fixed yet? It takes way too long to double click the notification banner (if my hands are even free from cooking, etc) and then wait for the live video to load in order to see if I want to answer the front door. We need the video to launch from an idle device when the ring doorbell is activated - when “someone is at the front door.” Don’t show me in a banner, show me the live video, automatically, when the app is NOT open. This feature went away as soon as I bought our device so I may return and quit Ring, as well, if this is not available.

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Last time I checked (yesterday) it still wasn’t working.

I’ve returned my 2 Ring cameras and once I can afford to, I’m replacing my Ring doorbell too. It’s too bad because I really liked it when it worked properly.

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this is seriously still not working?? why?

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Reading this topic makes me realise the Ring Bell was the wrong choice a year ago.
Great marketing…yes… but no decent support.
People are begging for solutions, not for a minor issue, but for many THE major reason why they bought the Ring doorbell : Seeing asap who is on your frontdoor. Explaining this is no rocket science. (For people who want to listen)
After 7 months of customer ignorence I found on this topic, I cannot add anything new to this topic other than I asked a new ( not Ring) doorbell under the Christmas tree. It Will not be a Ring …

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the fact ring doesnt have a dedicated monitor that would allow for instant live view when the doorbell is pressed is madness.

the fact that we have to make our own solutions using overly expensive, overly spec’ed tablets and mobile devices to get a basic feature that $50 video doorbells from amazon have is madness

the fact that ring finally released a feature only to remove it is abolute madness.

the fact tht ring cant understand why this is a pretty important feature request, requested by so many of their customers is beyond belief

RING: simply allow automatic live view full screen when the doorbell is pressed. this shouldnt be difficult!

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Just got my Ring pro today, wire connected, app installed. Try it out, no full screen alert? Look for solutions on the internet. Found the forum, and found out, this feature is GONE! WTH! This feature is the only reason I am buying this product. Now I am thinking of return it now. Can I?

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I know how you feel, I was incredibly frustrated for months when they broke this function (it used to work just fine) but refused to admit it. I even ended up returning Ring cameras I’d bought but I’d had the doorbells too long for a refund. They have finally fixed this issue however (at least with the iOS app) but I won’t be buying any more Ring products. Here’s how to activate the feature:

Be sure you update your app, then on the home page of the app, tap the elipsis “…” in the top right corner of the device you want to pop up full screen, tap Settings, Device Settings, Alert Settings, Notification Preferences and turn off (yes, off) In-App Notifications. This will then show alerts full screen, but only when you are in the app.

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